Your personal data is important to us, and we are committed to ensuring its security and handling it with the necessary precautions.

This privacy policy informs you about how and why ProjectLab Services collects your personal data, with whom it may be shared, and what measures are taken to protect the personal data you provide, especially when using this website accessible at www.projectlabservices.com (hereinafter the “Site”). You will also find details about your rights regarding your data.

Please note that we may modify or update this privacy policy at any time, particularly to comply with legal, regulatory, jurisprudential, or technological developments. In such cases, the date of the latest update will be indicated at the top of this policy. These modifications take effect and apply to you as soon as they are published. We encourage you to review this privacy policy regularly to stay informed of any changes.

It is also important to note that our Site may contain links to other websites that we do not control. Therefore, this privacy policy applies solely to our Site, and we disclaim any responsibility regarding the content or privacy policies of third-party websites.

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I. PERSONAL DATA

In general, you can visit the Site without providing any personal information. There is no obligation to share this data with us.

However, to access certain products and/or services that you request or wish to purchase, we may ask you to provide specific personal data.

The personal data we may collect includes (hereinafter your “Personal Data”):

• Identity: Title, last name, first name, address, delivery address, phone number, email address.

• Order-related data: Transaction number, purchase details, purchase amounts, invoice payment data (payments, unpaid amounts, discounts).

• Payment method data: Credit card number, card expiration date, security code (which is immediately deleted).

• Data for loyalty and marketing purposes: Purchase history.

• Internet data (cookies).

In accordance with the General Data Protection Regulation (GDPR) No. 2016/679 and the amended French Data Protection Act of January 6, 1978, we inform you of the following:

1. Data Controller Identity

The data controller is ProjectLab Services, headquartered at:

207 Chemin Santa Maria, 06410 Biot, France
Phone: +33(0)620700536
Email: fleur@projectlabservices.com

2. Purpose of Data Processing

ProjectLab Services may process your Personal Data for the following purposes:

(a) To provide you with the information or services you requested (e.g., newsletters, special offers, marketing and communication advice).
(b) To collect information that helps improve our Site, products, and services (including via cookies).
(c) To contact you regarding updates to our products and/or services, including product updates and customer support.

3. Legal Basis for Processing

• Order management: The legal basis for processing is contract execution (Article 6.1.b of the GDPR).

• Marketing emails about similar products to those purchased: The legal basis is the company’s legitimate interest (Article 6.1.f of the GDPR) to promote its products to customers.

• Marketing emails about other products: The legal basis is consent (Article 6.1.a of the GDPR), as required by Article L. 34-5 of the French Postal and Electronic Communications Code.

• Sharing your email with business partners: The legal basis is consent (Article 6.1.a of the GDPR), as required by Article L. 34-5 of the French Postal and Electronic Communications Code.

4. Data Recipients

The recipients of your Personal Data are:

• Our internal team (first name, last name, email, phone).

• Our listed partners (email address with your consent):

  • Wix.com

• Public authorities and legal officials (when required).

ProjectLab Services and its subcontractors do not sell your Personal Data.

5. Data Retention Period

We retain your Personal Data only for as long as necessary for the purposes outlined in Section 2:

• Order and billing data: Retained for the duration of the commercial relationship and 10 years for accounting purposes.

• Loyalty and marketing data: Retained for the duration of the commercial relationship and 3 years from the last purchase.

• Payment data: Not stored; collected only at the time of the transaction and deleted immediately after payment.

• Opt-out list for marketing communications: Retained for 3 years.

If we no longer have a legitimate reason to retain your Personal Data, we will delete or anonymize it. If immediate deletion is not possible (e.g., due to backup archives), we will securely store your Personal Data.

6. Security

We take all necessary precautions and implement appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your Personal Data.

7. Data Storage and Transfer Outside the EU

Your Personal Data is primarily stored on servers within the European Union.

However, some data may be transferred and processed outside the EU, particularly in the United States. These countries may have different data protection laws, sometimes less protective.

In such cases, we ensure that our subcontractors implement adequate security guarantees and comply with strict confidentiality conditions.

8. Your Rights

You have the following rights regarding your Personal Data:

• Right to information: Provided in this Privacy Policy.

• Right of access: You can request access to your Personal Data at any time. To process your request, we require proof of identity. Requests deemed excessive may be refused.

• Right to rectification: You can request corrections to inaccurate, incomplete, or outdated data.

• Right to restriction of processing: In certain cases as defined by Article 18 of the GDPR.

• Right to data portability: You can receive your data in a readable format and request its transfer to another party.

• Right to erasure (“right to be forgotten”): You can request the deletion of your Personal Data.

• Right to object: You can object to data processing for legitimate reasons or for marketing purposes.

• Right to define directives for data after death: You can specify instructions on how your data should be handled after your passing.

To exercise your rights, contact us at:

Email: fleur@projectlabservices.com
Mail: 207 Chemin Santa Maria, 06410 Biot, France

We will respond within one month.

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II. COOKIES

Our Site may ask you to accept cookies.

A “cookie” is a small text file stored on your device that allows us to recognize your computer, tablet, or mobile to personalize our services.

We use the following cookies:

• Technical cookies: Ensure smooth and optimal navigation.

• Advertising cookies:

  • Google Analytics for ProjectLab Services

  • Facebook Ads

You can accept or refuse cookies at any time. However, refusing cookies may impact your experience and limit access to certain services.

For more information on managing cookies, visit the CNIL website: www.cnil.fr.

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III. CONTACT US

If you have any questions or concerns about your Personal Data or cookies, please contact us at:

Email: fleur@projectlabservices.com